Menu
Log in
Forgot password


Eight Habits of Highly Successful Service Advisors

Friday, July 21, 2023 9:00 AM | Anonymous member (Administrator)

When we think about what makes a highly successful Service Advisor, there are several habits our Dynatron Coaches have seen demonstrated over and over again.

Here are 8 habits of the most successful Service Advisors:

  1. Strategically Plan Appointment times: It’s best to schedule no more than 3 customers per Advisor per hour to ensure each customer receives the appropriate service.
  2. Daily Action Plan: Each Advisor should review vehicle history, recalls, declined services, special order parts, and maintenance needs the day before the customer arrives for service.
  3. Meeting & Greeting: Train and prepare each Advisor to properly meet and greet each customer on the phone or in person.
  4. Listening Skills: Train each Advisor on the proper listening skills and how to identify the customer's prime items by asking the right questions.
  5. Multi-Point Analysis: There should be a proper walk-around and multi-point inspection, as well as finding commonality with each customer to build a relationship with trust.
  6. Menu Presentation: Each Advisor should present a menu using features and benefits.
  7. Customer Promise: Train Advisors on how to properly prepare and review repairs or maintenance needed as well as the time needed to complete the vehicle.
  8. Close The Sale: Train Advisors on how to properly ask for the sale.

If your Service advisors are demonstrating these 8 habits consistently, they will be more successful in building customer trust, one customer at a time. Check out the latest blog on the Dynatron website to learn more about each habit.

Dynatron Software has the data analytics and Coaching your dealership needs to be able to turn goals into action plans, and action plans into results.

Chicago Automobile Trade Association
18W200 Butterfield Rd.
Oakbrook Terrace, IL 60181 
(630) 495-2282

EMAIL US

Copyright © Chicago Automobile Trade Association.

Powered by Wild Apricot Membership Software