Log in
Log in


  • Friday, November 27, 2020 6:12 PM | Anonymous
    This year’s automotive factory shutdowns left dealerships with fewer offerings on their lots. That’s a good thing, many industry experts contend.
    The benefits of leaner dealership lots have been an unexpected byproduct of the pandemic. The result has been a seller’s market, with automakers able to hold the line on discounts, driving prices to record highs.
    And because of the inventory crunch, manufacturers have been giving priority to their most popular models and feature combinations, which has reduced complexity and cut supply-chain costs, they say.
    Meanwhile, dealers are saving money by holding less inventory, and cars are selling faster, at higher average prices. The typical new vehicle spent about 56 days on a dealer lot in October, down 27% from the same month last year, according to
    "I don’t think our dealers want to go back to historic inventory levels," Fiat Chrysler Chief Executive Mike Manley told investors last month. "What I think we see now is somewhat closer to the new normal of inventory levels."
    With fewer prospective buyers visiting showrooms during the pandemic, dealers say they don’t need as many cars on the lot for test drives. There were nearly 1 million fewer cars at all U.S. dealerships at the end of October, or 25% fewer compared to a year earlier, according to research firm Motor Intelligence.
    But David Hult, CEO of Asbury Automotive Group, a publicly traded dealership chain based in Georgia, said dealer inventories surely will grow when factories catch up to demand. 
    "I can only assume that the supply will creep back up," Hult said. "Brand loyalty isn’t what it used to be, and when someone else has a product that you don’t, you could actually lose sales."
    For decades, American dealerships have kept endless rows of vehicles outside their stores in enough colors and variations for buyers to find what they want, when they want it. Smaller inventories would result in more customers preordering their cars weeks in advance, a practice common in Europe and elsewhere. The change would have implications for dealer-owned real estate and how carmakers run their factories.

  • Friday, November 27, 2020 6:11 PM | Anonymous
    A nationwide crime trend shows car thieves are getting help from technology to steal vehicles in a matter of minutes. Police say it’s all done by electronically copying vehicle key fobs.
    At least three area Dodge dealers said new SRT models were stolen during recent crimes at their lots. 
    "I thought if you put your keys up and your doors were locked, other than busting your windows and hot wiring your car, I didn’t think there was a way to steal your car," one consumer victim told an NBC-TV affiliate in Charlotte, North Carolina.
    Police say thieves are able to send a signal from one key fob to another if they can get close enough, by creating an electronic copy of the original key fob to get access inside the vehicle. 
    Police suggest getting a steering wheel lock or a driveway lock, which is similar to a tire boot. Another tool is a signal-blocking pouch that can keep a hacker from communicating with key fobs.
    At dealerships, police said the thieves have had someone test drive a vehicle. When the key fob was used to open the vehicle, the signal was copied. A best practice would be to never give the key fob to the test driver. 
    Instead, have a porter start the vehicle and bring it around to the front door or the service drive-thru. The porter then can hand the key to the dealer salesperson, who joins the customer for the test drive. That likely would thwart the copying attempt, as long as no one is near the car other than the porter when the doors are opened and the vehicle is started.

  • Friday, November 13, 2020 6:14 PM | Anonymous
    Al Piemonte Nissan in Melrose Park is a winner of Nissan’s 2020 Award of Excellence and the Nissan Global Award. Star Nissan (Niles) and Zeigler Nissan of Orland Park won the 2020 Award of Excellence.
    Elizabeth Heubel, of Pugi of Chicagoland in Downers Grove, was among the NADA Academy’s September 2020 graduating class. Karen Ford of Sutton Ford in Matteson graduated from the Academy in August.

  • Friday, November 13, 2020 6:14 PM | Anonymous
    CVR will host a two-hour webinar to review the top challenges license and title clerks face in Illinois in electronically filing documents for vehicle titles and registrations. The webinar is 10 a.m.-12 p.m. Nov. 19.
    Joey White, CVR’s Illinois account executive, will deliver the free presentation. White has 21 years’ experience in state regulation processing. She will provide training on the best practices and tips to make the regulation process easier. 
    To register, click here.

  • Friday, November 13, 2020 6:14 PM | Anonymous
    Massachusetts voters overwhelmingly approved a ballot question on Nov. 3 to expand the state’s "Right to Repair" law, a decision with potentially far-reaching ramifications in the automotive industry about who has access to the highly proprietary data transmitted by carmakers. The measure amends a landmark 2012 "right to repair" law in the state.
    Opponents of the latest Right to Repair initiative, known on ballots as Question 1, conceded defeat shortly after the polls closed. The results showed voters backing that measure by a 3-to-1 margin — 75% to 25%.
    Under the newly approved Right to Repair law — which drew at least $43 million in spending, the most for a ballot question in state history — automakers will be required to provide car owners and independent mechanics with access to wireless mechanical data, known as telematics, starting with model year 2022 cars.
    The Right to Repair Committee, which had raised at least $24 million to push the measure, framed it as a matter of preserving choices for car owners about where to get their car fixed, and protecting the competitive edge of independent mechanics around the state.
    "Tonight is a great victory for the 1,600 independent repair shops here in Massachusetts, and the 40,000 jobs in the aftermarket," said Tommy Hickey, the committee’s director. "It’s pretty clear in the ballot what the will of the voters was."
    The vote is likely to rumble quickly through the automotive world, which already has been roiled by the debate about who should have access to the highly proprietary data. It also remains to be seen whether lawmakers amend the ballot question’s language after federal officials raised concerns about its proposed timeline.
    The Coalition for Safe and Secure Data, an automaker-backed committee that fiercely opposed the question, conceded after the vote, though it contended the data privacy concerns it had raised remain.
    "Today’s vote will do nothing to enhance that right [to repair] — it will only grant real-time, two-way access to your vehicle and increase risk," the group said in a statement.
    The new law builds on a measure voters passed in 2012 that first allowed independent repair shops to plug into a car and access the same digital codes that car dealers and their mechanics use to help diagnose problems.
    That law, which legislators later tweaked in 2013, prompted automakers to agree to a memorandum of understanding that set similar requirements across the country.
    It’s unclear if the industry could follow a similar path on telematics. That system, often found in late-model cars, monitors and remits real-time readings on the vehicle back to the manufacturer, and the type of data can vary between manufacturers.
    Under the newly approved law, manufacturers will be required to equip vehicles starting with 2022 models with an open-access platform for that data. Owners could then retrieve the mechanical readings through a mobile app, and grant a local repair shop access to help in repairs.
    The debate over the measure quickly evolved into an expensive, and often hyperbolic, advertising war over cybersecurity and drivers’ personal data. The Coalition for Safe and Secure Data, backed by nearly $26 million in contributions from General Motors, Toyota, and other manufacturers, ran a series of ads insinuating that the garage codes to your home could be at risk, or that "domestic violence advocates" say predators could use a car’s data to track their victim’s location.
    But cybersecurity experts differed on how much risk the ballot question posed to someone’s data, and several said the claims pushed by automakers veered into exaggeration and "fear-mongering."
    The newly passed measure had faced its own questions. It does not specify who will build the app or how it should operate, and the National Highway Traffic Safety Administration has said it is "effectively impossible" for automakers to design, test, and implement a secure approach within the proposal’s time frame.

  • Friday, November 13, 2020 6:13 PM | Anonymous
     By Randy Henrick, Ignite Consulting Partners
    Joe Biden’s victory likely will usher in a new era of consumer protection and compliance challenges for auto dealers.  Four of the five Federal Trade Commission commissioners will have their terms expire during the Biden administration. President Biden will have the power to replace the head of the Consumer Financial Protection Bureau. The Democrats will, for at least two years, control the House and maybe the Senate, too.
    The Democratic Party platform stated that a Biden administration would work "to ensure equitable access to credit and banking products for all Americans, and reinvigorate the CFPB to ensure that banks, financial institutions, and lenders cannot prey on consumers." The platform also indicates Democrats will "eliminate the use of forced arbitration clauses." Strong language is also given to protecting consumers’ rights to privacy and protecting consumers from data breaches.
    In short, as Democratic Sen. Chuck Schumer said with respect to the Supreme Court, everything is on the table.
    That being said, it is reasonable to expect changes in the automobile world to be evolutionary not revolutionary. The Trump administration has put new staffers at senior levels in the CFPB and the FTC. While some of these people may leave or be replaced, there will not be a wholesale firing and replacement of Republican staffers on Day One.
    Here are some thoughts on what to expect.
    It is important to remember that Sen. Elizabeth Warren, the original architect of the CFPB, will have an important voice in Biden administration policy. Warren raised concerns earlier this year about auto finance and has indicated her disdain for auto dealers in the past.
    "Auto dealers got a specific exemption from CFPB oversight, and it is no coincidence that auto loans are now the most troubled consumer financial product," Warren said. "Congress should give the CFPB the authority it needs to supervise car loans — and keep that $26 billion a year in the pockets of consumers where it belongs." The $26 billion per year is Warren’s estimate of total dealer participation which Warren would like to eliminate.
    Warren also is closely aligned with Richard Cordray, who headed the CFPB during the Obama administration. You may recall that the CFPB under Cordray published the agency’s bulletin on auto finance indicating that dealer participation resulted in disparate impact credit discrimination. In May 2018, Congress passed a joint resolution that was signed by President Trump disapproving the bulletin.
    Disparate impact credit discrimination involves facially neutral practices that have the effect of discrimination. Actual intent to discriminate is not required. Disparate treatment credit discrimination generally requires intent to discriminate.
    The U.S. Supreme Court in 2015 decided the case of Texas Department of Housing v. Inclusive Communities Project. This case appeared to make it harder to bring a disparate impact credit discrimination case under a statute like the Equal Credit Opportunity Act, although the ECOA was not at issue in the case. The ECOA prohibits "any creditor to discriminate against any applicant with respect to any aspect of a credit transaction." This picks up disparate treatment credit discrimination. But the ECOA does not prohibit acts that "otherwise make unavailable" credit to protected classes as does the Fair Housing Act, which was at issue in the case. It was this language that the Supreme Court ruled 5-4 picks up disparate impact credit discrimination. The Supreme Court has not ruled on whether the ECOA prohibits disparate impact.
    FTC commissioners serve staggered terms. No more than three commissioners can be of the same political party. Two Republican commissioners will have their terms expire in 2023 and 2024, respectively. When replacing a commissioner, including a Democratic commissioner as will occur in 2022, it is reasonable to believe that a Biden administration will appoint someone more leftward leaning than a Republican president would appoint.  Over time, this could lead to a more activist FTC including against auto dealers and auto finance about which the FTC has held hearings.
    FTC staff members may also turn over and it is not unreasonable to believe that more liberal replacements may be appointed. Expect the FTC to be more active during the Biden Administration although how soon and how much so will remain to be seen.
    Department of Justice
    The DOJ has brought criminal actions against auto dealers, their owners, and their employees for bank fraud, interstate wire fraud, and other federal criminal law violations. Several dealer principals as well as F&I personnel have served jail terms for defrauding federally regulated lenders by, for example, submitting falsified credit applications, power booking, and other fraudulent behavior.
    President Biden will appoint a new head of the DOJ of Justice to replace William Barr early in his term. This person obviously will be more liberal than Barr. It is reasonable to expect that senior levels in the DOJ likewise may move to the left. This could result in more investigations, enforcement actions, and criminal proceedings against auto dealers who falsify documents and misrepresent transaction information to lenders.
    State attorneys general
    The CFPB and state attorneys general act in close concert on consumer protection matters. During the Trump administration, many enforcement actions against auto dealers have originated with State AGs.
    An activist CFPB and aggressive AGs can be expected to pursue more claims against auto dealers. Your state AG is the most likely regulator you will encounter. It is critical that you have a policy and procedure for addressing consumer complaints. Use this procedure for every consumer complaint. Remember that even a small complaint can become a big problem if the consumer reports it to the AG.
    What’s a dealer to do?
    If you have put compliance on the back burner during the Trump administration, now is the time to get prepared, review and update your policies, and train/retrain your employees. A checkup with your legal or compliance advisor is an excellent idea.
    The Biden administration is likely to focus on safeguards and privacy, so make those first on your list. (Review your privacy notice and make sure it states what your actual sharing practices are). Consumer protection in sales and F&I will be another area for activist agencies. If you have not already done so, adopt and implement the NADA Fair Credit Compliance Program and the NADA Voluntary Protection Products policy and program. 
    In recent enforcement actions, the FTC has made dealer principals jointly and personally liable with the dealership for violations including broad unfair and deceptive practices violations. This trend will continue. That should be reason alone for your senior management to give priority to compliance as the Biden Administration takes over.
    Randy Henrick is an auto dealer compliance expert who provides compliance consulting services to dealers directly at 

  • Friday, November 13, 2020 6:13 PM | Anonymous
    Upon finishing their turkey legs, Americans each year prepare for the next American holiday: Black Friday. Advertising around that occasion can get creative, but the Better Business Bureau reminds dealers about Illinois advertising rules that prohibit dealers from touting free gifts and offers.
    Despite the times, the BBB has consistently applied the Illinois Motor Vehicle Advertising Regulations to dealer practices as they become known. Dealers themselves have expressed the importance of a fair marketplace in which no dealer offers promotions that conflict with the regulations and harm the sales of other dealers.
    With that in mind, the BBB wants to alert dealers to certain practices relating to Black Friday promotions. "We often see Black Friday offers that dealers would not otherwise run, involving free incentives with the sale or lease of vehicles," said Patricia Kelly, senior counsel of the BBB’s Chicago office. She reminds dealers of the language of rule 475.590 that relates to Black Friday promotions.
    Section 475.590 Gifts and Free Offers
      a) It is an unfair or deceptive act to advertise or offer free prizes, gifts or other incentives in connection with the purchase or lease of a vehicle where the vehicle is sold or leased at a price arrived at through bargaining or negotiation, unless the dealer meets the requirements of subsection (b) of this Section.
      b) A free prize, gift or other incentive may be advertised or offered in connection with the purchase or lease of a vehicle if:
      1) the free prize, gift or other incentive is offered through a manufacturer’s program or a manufacturer’s authorized and approved dealer advertising association without any participation by the dealer, excluding dues or assessments that are required to participate in the advertising association. The program or association shall be clearly and conspicuously disclosed; and
      2) all material terms and conditions relating to the offer are clearly and conspicuously disclosed at the outset of the offer.
    While Black Friday is a time when other general retailers with fixed prices offer free promotions, Illinois dealers are prohibited by rule 475.590 from advertising or offering free prizes, gifts or other incentives in connection with the purchase or lease of a vehicle because the price is arrived at through bargaining or negotiation.   
    "This rule is very broad," Kelly said. "It covers anything a dealer advertises or offers for free or included or any other expression of that notion."
    In past years, Kelly said the BBB has seen offers that included electronics, smart phone items and remote starters.   The list, she said, is as long as the imagination.
    "We have also seen contests, such as wheel spins, that purport to be independent of sales and include ‘no purchase necessary’ language," she said. "But consumers and BBB ‘shoppers’ have reported that dealer staff told consumers at the store of a different standard.   Consumers who win a wheel spin free item, for instance, are told they must buy or lease a vehicle to obtain the prize."
    The BBB seeks to assist dealers in thinking about their Black Friday promotions in line with rule 475.590. The BBB has referred dealers in the past to the office of the Illinois attorney general under the BBB/CATA advertising review program because of free promotions during Black Friday events.  "Violations of rule 475.590 are considered zero tolerance issues per the CATA Board of Directors and we take these issues very seriously," Kelly said.
    Therefore, the BBB hopes that dealers consider their Black Friday promotions carefully with this rule in mind.  As always, the BBB is ready to assist CATA members by reviewing their advertising content prior to publication to ensure compliance with rule 475.590.  
    "We wish dealers good sales in the coming weeks, as the holidays approach," said Kelly. "Our intent, as always, is to encourage a level playing field in usual times and in the times we are having now.  
    "We hope that all dealers consider their promotions for Black Friday with these principles in mind."

  • Friday, November 13, 2020 6:13 PM | Anonymous
    The Federal Trade Commission made a big splash in May when it announced a whopping $1.5 million settlement with a New York dealership for alleged discrimination in financing and alleged various deceptive business practices. 
    The practices included the customary deceptive advertising and bogus charges, but also included an allegation that the Chevrolet and Honda retailer offered "certified pre-owned" Hondas, which are covered by the manufacturer’s seven-year, 100,000 mile warranty, wherein the customer was told he had to pay a "certification" fee to receive the advertised price and warranty, a practice prohibited by the manufacturer. 
    The dealership also assessed "prep, shop, or reconditioning" fees for some certified pre-owned Hondas. The unluckiest customers paid both fees, totaling about $3,000, according to the complaint.
    Closer to home, the office of the Illinois attorney general recently sued a suburban Dodge dealer for allegedly violating the state’s motor vehicle advertising regulations relating to sales events, trade-in values, discount substantiation, and advertised prices, as well as using fake checks and coupons in its advertisements, failing to disclose a consumer’s potential responsibility for negative equity on a trade-in, failing to promptly pay off a lien on a trade-in, advertising financing opportunities to those facing bankruptcy, and other miscellaneous charges. 
    The complaint further alleges that the dealer violated a 2016 Assurance of Voluntary Compliance entered into by and between the dealer and the AG covering similar deceptive practices.
    Both of the proceedings above should serve as a major red flag for dealers in their advertising and business practices.

  • Friday, November 13, 2020 6:13 PM | Anonymous
    The Chicago Automobile Trade Association on Nov. 10 announced a final amount raised by this year’s Barbecue for the Troops campaign. After wrapping month-long fundraising campaigns in October, the area’s new-car dealerships delivered $53,801 to the USO of Illinois.
    The new-car dealers' USO Barbecue for the Troops initiative traditionally is held each July and features large community festivals with patriotic ceremonies. However, this year, the CATA and the USO of Illinois made the collective decision to reschedule 2020's fundraising campaign to October due to the pandemic. Still, nearly 60 CATA dealerships rallied around the cause that directly impacts local service members. Since the program's inception in 2013, the area's new-car dealers have brought in more than $950,000 to support USO of Illinois initiatives with more than 630 unique fundraisers taking place. The funds enable the USO of Illinois to lend support to more than 350,000 service members and their families on an annual basis. 
    "While this year is certainly unique, not even a global pandemic could stand in the way of local new-car dealers' drive to give back to those in need, right within their local communities," said CATA Chairman Kevin Keefe. "Furthermore, we found that people really rallied around the cause because it directly impacts local military who have been serving on the home front in the COVID-19 pandemic, as well as around the world."
    USO of Illinois Executive Director Christopher Schmidt said: "We are truly grateful for the support we have received from our partners at the Chicago Automobile Trade Association, the local new-car dealerships and our hometown communities. For the eighth consecutive year, the CATA dealers have rallied to help raise funds for our local service members and their families. Our sincere thanks to everyone who stepped up to support the USO of Illinois and those that we serve, especially during these unprecedented times."   
    Awareness was also spread through social media through the #BBQ4Troops Ultimate At-Home Barbecue contest. The CATA and USO of Illinois encouraged fans to nominate someone deserving of the grand prize, a $150 Real Urban Barbecue catered meal, at-home grilling essentials and a signed hockey puck by hometown hero Chicago Blackhawks' Patrick Kane. 
    The social media contest winners, Joy and Dan Symonds, are a husband and wife team who founded Operation LOVE (acronym for "Love Our Veterans Elgin") Our Veterans, based out of Elgin. The mission of Operation LOVE is to honor "unclaimed" veterans at their funerals, connect volunteers with Elgin-area veterans in need and strengthen existing local veterans' service organizations by promoting their events, volunteer opportunities and fundraisers. 
    "We are so thankful to the local dealerships and the USO of Illinois for this great recognition of Operation LOVE," said Joy Symonds. "We're blessed to have a strong community committed to serving and honoring our country's true heroes, our veterans."

  • Friday, November 13, 2020 6:13 PM | Anonymous
    SPRINGFIELD – The fall veto session of the Illinois General Assembly, which was scheduled to begin Nov. 17, has been canceled amid a worsening COVID-19 pandemic, Democratic leaders announced Nov. 10.
    House Speaker Michael Madigan and Senate President Don Harmon, both Democrats, said in a joint statement that the decision to cancel the session was made out of concern for the safety of lawmakers, staff, their families and the general public, although they left open the possibility that it could be rescheduled if public health conditions improve.
    The CATA and others had hoped to use the veto session to roll back the $10,000 limit on the tax credit available on traded-in First Division vehicles. The cap took effect this year to raise money for state infrastructure projects. Key lawmakers have indicated their support for the repeal.
    Lawmakers typically hold a brief session in the fall to deal with any legislation from the regular session that was vetoed by the governor. This year’s session was scheduled to run Nov. 17-19 and Dec. 1-3. 
    This year, however, there were no vetoes to deal with, largely because the regular session was severely shortened due to the pandemic, which reached its initial peak in April and early May. The House and Senate held a brief, four-day special session in late May, under strict masking and social distancing requirements, after it appeared the pandemic was subsiding.
    The 101st General Assembly officially comes to an end on Jan. 12, the day before the next session begins and newly-elected and reelected lawmakers are sworn into office. 

Chicago Automobile Trade Association
18W200 Butterfield Rd.
Oakbrook Terrace, IL 60181 
(630) 495-2282


Copyright © Chicago Automobile Trade Association.

Powered by Wild Apricot Membership Software