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Sign-ups underway for coming Service Management Bootcamps

November 18, 2010

Two openings remain for the Nov. 7-10 Service Management Bootcamp at the CATA. The subsequent four-day Bootcamp is in January, and the CATA intends to hold future fixed ops training programs quarterly.


The initial Bootcamp, in September, was greeted with positive reviews by the 15 service managers who attended. Those service managers now advance to a Service Manager 20 Group that will meet three times annually over the next three years, beginning Nov. 14-15.


The Bootcamp lead instructor is Lloyd Schiller, who in 1983 formed Dealer Service Corporation. DSC now is a company of NCM Associates, which founded NADA 20 Groups.


"A lot of training seems the same, like you know what to expect," said D’Arcy Buick-Pontiac-GMC Service Manager Mark Holzapfel. "But Lloyd does a great job by adding new twists.


"Lloyd really knows how to get a point across. He gets the group involved. It’s not just sitting behind a desk for eight hours."


The CATA is significantly underwriting the tuition for the new instruction for fixed ops personnel. Enrollment in similar continuing education programs through other dealer associations typically costs $2,800 for the Bootcamp, plus $250 a month over the three-year 20 Group. Special CATA member prices are $1,000 for the Bootcamp and $160 a month for 20 Group tuition.


In addition, for service directors and managers who complete the 20 Groups, the CATA will rebate to their dealers 50 percent of the first year’s tuition, 75 percent of the second year’s tuition, and 100 percent of the final year’s tuition.


"Lloyd," said Holzapfel, "does a great with the financials, for instance, explaining what a difference it would make to raise your hours per RO by one-tenth or two-tenths. In many cases, it is the difference between making money and losing money."


Woodfield Chevrolet Service Manager Jim Domino added that the Bootcamp equipped him with many strategies, "things that are applicable, not just theory."


For more information about the training and to register, call Jim Butcher at the CATA at 630-424-6020.