Chicago Automobile Trade Association


November 22, 2010
Part of the NADA's job is to recognize exceptional people in automotive retailing. Another is to recognize the needs of our members. The NADA continues to do both. At the 2005 NADA Convention and Exposition-one of the best ever-we: • Recognized our 2004 chairman, Charley Smith, for his steady leadership in responding quickly and forcefully to negative reports on dealer financing; in encouraging young people to consider automotive careers; and in continuing to improve the CSI process and the validity of results for dealers, manufacturers and customers. • Inaugurated 2005 chairman Jack Kain, who will focus on increased transparency in the vehicle financing process. Kain warned dealers to expect more controversy, more media attention and more state legislative action in the months ahead. And he will push for more positive dealer recognition, stating, "We dealers do too much for our customers, communities, and for our nation not to be held in higher esteem." • Applauded the 2005 Time Magazine Quality Dealer Award winner, Ralph Seekins of Fairbanks, Alaska, for his contributions. • Honored Claude Nolan Cadillac, Jacksonville, Fla., with a NADA Century Award for 100 years of continuous business. • Presented awards for achievement and service to the Dealers Election Action Committee: Outstanding Achievement Award for NADA Director, Jack Tulley, New Hampshire; Outstanding Achievement award for DEAC State Chairman, Michael Holley, Florida; Outstanding Achievement award for ATAE, Robert Lamp, North Dakota; Outstanding Service awards: Ramsay Gillman, for his service as a DEAC Trustee from 1994-2004 and Jim Willingham, for serving as chairman from 2002-2004. The NADA also recognized the needs of • all dealers, through the introduction of NADA-24, the next-day customer loyalty tool that provides immediate feedback to dealerships. • NADA members, NADA associates and automotive trade association executives by allowing direct review and updating of their member information online. At, click on the Member Services tab, then Member Update (member log-in required). • our women dealers, with the first annual Women's Networking Breakfast, held Jan. 29 during the convention. Participants shared strategies, dilemmas, solutions and encouragement.We also recognize the need for ongoing training to improve dealership operations. Available for you now: • Video, DVD and audio MP3 tape formats of select convention workshops and general sessions for indealership training from • Even those who did not attend the convention can take advantage of the virtual exposition online through June at convention; click on 2005 Exhibition and search by company, product or area and link directly to exhibitor info. • Two new Management Education products: the new workplace orientation video (available on VHS or DVD) and study guide, Picture Yourself Here: Contributing to a Positive Work Environment, and the new Management Series bulletin, Analyzing Your New-Vehicle Sales Operation, with formulas for determining key sales figures and national averages for comparison, due out later this month. Visit to order. • The NADA Vehicle Finance Guide, which appeared in Time magazine, with additional copies available for your customers from • Ongoing technology assistance through NADA's relationship with The Cobalt Group (visit and click on Technology, then on NADA-endorsed Web Site Packages), and the NADA PC Purchasing program, with special deals from HP and IBM available this month. (Click on Technology, then PC Purchasing.) We also understand that you want hard data to enable you to defend your good name. The industry-wide coalition, Automotive Retailing Today, conducts unbiased research that has recently shown dealership customers are satisfied with their own dealership experiences and trust their own dealer, even if they are wary of the industry as a whole. Watch for new ART announcements later this quarter. Go to for the latest news/ I also hope that you recognize the necessity of keeping me informed. Let me know your questions, concerns and compliments so I can better represent you as your NADA director.


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