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New binding arbitration program topic of seminar

November 22, 2010
Complete the flyer in this newsletter to attend a March 24 presentation on binding arbitration agreements under which customer-dealer disputes would be settled by arbiters of the Better Business Bureau of Chicago, not via lawsuits. The new program, developed by the BBB and the CATA, covers disputes arising from the purchase or lease of a new or used vehicle, including disputes related to any service contracts for the vehicle. Seminar attendees will learn to explain how a dealer's customers benefit when they agree to binding arbitration. Customers would not surrender any rights by signing the agreement-that is forbidden under the state's Consumer Fraud Act. Instead, they would be choosing an alternate dispute settlement method that would save them time and money versus a lawsuit. Hearings by the BBB would cost $900 or $1,000, most of it paid for by the dealer.