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NADA bringing seminars for service, parts departments to Rosemont

November 22, 2010
Retaining service customers and running the parts department profitably and efficiently are topics of two upcoming NADA seminars at the Hyatt Regency O'Hare in Rosemont. "Take Control of Your Service Department," May 18-21, will examine everything from customer indifference to the explosion of independent repair shops as challenges to retaining service customers. Robert Atwood, a management instructor at the NADA's Dealer Candidate Academy, will cover shop scheduling and loading; merchandising and advertising the dealer's shop; and service manager checklists concerning delegating, recruiting, training and pricing. Registration for the four-day course is $1,750 for NADA members, $2,250 for nonmembers. "Parts Management and Profitability," June 3-4, reviews accounting and inventory procedures that are critical to successful parts department management. Exercises focus on employee productivity, familiarization with computer management reports, and how to calculate and analyze monthly sales costs. Registration for the two-day course is $695 for NADA members, $995 for nonmembers. To register for either seminar, call the NADA's management education division at 800-252-6232 ext. 2.