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Malicious email poses as BBB missive

December 9, 2011
The Better Business Bureau has issued an urgent alert cautioning businesses and consumers about an email that purports to originate from a bbb.org email address about a recently filed complaint.
 
The email contains a dangerous attachment regarding a complaint and appears to direct recipients to the BBB website. This is a scam; the BBB does not send complaints as attachments via email.
 
The email appears to come from a fake BBB employee claiming that the recipient needs to review the matter and respond to the BBB with a position. 
 
From there, the email appears to direct the recipient to the BBB website, but actually directs the recipient to an outside link. 
 
This email is fraudulent and does not originate from BBB. The email attachment and link are malicious, and BBB representatives strongly advise to not open or click them. 
 
Recipients of such an email should disregard its message, and report any information received to the BBB’s Scam Portal.
 
Those who mistakenly open the attachment should immediately conduct a computer virus scan. 
 
The BBB legal department is working with the U.S. secret service to identify the source of the email and will take all appropriate action to protect its trademark.
 
 

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