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Attorney general sues Illinois dealer for assorted offenses

November 22, 2010

The Illinois attorney general’s office has filed a lawsuit against an Illinois dealership in suburban St. Louis, alleging that the dealership used deceptive sales practices and berated and defrauded customers.


A growing number of customer complaints prompted the Illinois Attorney General to file suit against Metro Chrysler in Columbia, Ill. The complaint charges that the dealership used false advertising along with bait-and-switch schemes, that they processed payments without authorization, that they verbally insulted customers, and that they kept customers keys during negotiations so they couldn’t leave.


The Better Business Bureau has recorded more than 80 customer complaints against the company.


Metro Chrysler officials declined to comment about the complaints or the lawsuit.

The lawsuit seeks civil penalties of at least $50,000 per violation plus restitution for the customers.